We receive a lot of questions surrounding what we do and the services we provide. Please refer to our FAQs below, or contact us.

General FAQs

What is massage therapy?

Massage therapy is a hands-on treatment that involves the manipulation of soft tissues in the body, including muscles, tendons, ligaments, and connective tissues. It is performed by trained, highly qualified professionals called massage therapists, to promote relaxation, reduce muscle tension, relieve pain, and improve overall well-being.

What are the benefits of massage therapy?

Massage therapy offers a range of benefits, including:

  • Relaxation and stress reduction
  • Relief from muscle tension and pain
  • Improved circulation and lymphatic drainage
  • Enhanced joint flexibility and range of motion
  • Accelerated recovery from injuries or surgeries
  • Alleviation of headaches and migraines
  • Improved sleep quality
  • Boosted immune system function
How long is a typical massage therapy session?

The duration of a massage therapy session can vary depending on individual needs and preferences. Standard sessions often last between 60 and 90 minutes, but shorter or longer sessions can be arranged.

What should I expect during a massage therapy session?

During a massage therapy session, you can expect to lie on a comfortable massage table while the therapist applies various techniques to your body’s soft tissues. The therapist may use their hands, fingers, forearms, elbows, or specialized tools to deliver the massage. You may be asked to undress partially or fully, depending on your comfort level, and the therapist will ensure your privacy and modesty are maintained throughout the session.

Is massage therapy painful?

Massage therapy should generally not be painful, although some techniques or deeper work may cause temporary discomfort. It is essential to communicate with your massage therapist about your comfort level, any specific areas of concern, and the desired pressure intensity. Open communication allows the therapist to adjust their techniques to ensure a positive and effective experience.

Do I need a referral from a healthcare provider to see a massage therapist?

In most cases, a referral is not required to see a massage therapist. However, certain healthcare plans or insurance providers may have specific requirements, so it’s best to check with your insurance company or healthcare provider to determine if a referral is needed for coverage purposes.

How do I find a qualified massage therapist?

It’s important to seek a registered massage therapist who has completed the necessary education and training requirements. You can find qualified practitioners by contacting MTAM or the local massage therapy association in your province, asking for recommendations from friends or healthcare providers, or researching reputable massage therapy clinics in your area.

Accessibility FAQs

Does the Accessibility for Manitobans Act apply to my practice as a massage therapist?

Yes. The Act applies to public, private, and non-profit organizations in all work settings (i.e., massage therapy clinics, home-based or mobile practices, and solo practitioners).

How does this affect me as a member of the public?

As a member of the public, if you have a disability, you should expect that the massage therapy organization/place of business you attend has met the applicable Standards within the Act.

Is there a sample plan my business can use?

Yes. MTAM has created a sample plan/policy available exclusively to MTAM members and available in the members-only section of the MTAM website.

Are there resources to help create an accessibility plan?

The Disability Issues Office has created an Employer Handbook and an Employee Tips sheet to aid organizations in creating the necessary policies and documents for their business. For those businesses with contractors rather than employees, additional resources are available from Workplace Safety and Health.

Who do I contact if I have more questions?

For more information, please read the Government of Manitoba FAQ document or contact the Disability Issues Office directly at (204) 945-7613. For more free online resources and information about Manitoba’s accessibility legislation, visit Accessibility Manitoba.

Insurance Abuse FAQs

Insurance abuse and fraud costs the insurance industry and employers millions of dollars each year. Review our poster to make sure you don’t become an accidental victim.

Can I get a receipt in someone else's name to claim it under their insurance coverage?

Receipts must be issued in the patient’s name to avoid insurance fraud.

Can the receipt for a gift certificate say it's for a massage so I can claim it on my insurance?

Receipts should accurately reflect the purchase, and insurance does not cover gift card purchases.

Can receipts be backdated if my insurance has expired?

Receipts cannot be altered and must reflect the actual date of service.

Can you bill my insurance for a missed appointment?

Insurance does not cover missed or canceled appointments.

Can you charge my insurance extra to avoid out-of-pocket expenses?

Overcharging the insurance company is not allowed, and rates should be consistent for all clients.

Can I use my remaining insurance coverage for treatments in the next year?

Pre-paid appointments are not billable to insurance, and receipts must reflect the actual date of service.

Can I include a tip in my insurance claim?

Insurance does not cover tips, but referrals are greatly appreciated.

Can I claim without a prescription and provide it later?

If a prescription is required by your insurance, it must be issued before or on the date of the massage.

Can I bill a pedicure as a massage treatment to use my massage coverage?

Receipts should accurately represent the treatment received, and billing for services outside the scope of massage therapy is not allowed.

Can I submit claims for massages my friend didn't receive and give her the money?

It is not ethical or legal to submit claims for treatments that were not performed.

Personal Health Information Act FAQs

The Personal Health Information Act dictates that:

  • health information is personal and sensitive and its confidentiality must be protected to ensure individuals are confident (or comfortable) in seeking health care and disclosing sensitive information to health professionals;
  • individuals need access to their own health information as a matter of fairness, to enable them to make informed decisions about their health care and to request the correction of inaccurate or incomplete information about themselves;

Massage therapists are considered trustees under the PHIA, and as such are bound to hold a patient’s information “in trust”.

Trustee Policies & Procedures required to comply with PHIA

Click to Download PDF:

MTAM – Policies & Procedures required to comply with PHIA


Pledge of Confidentiality

Trustees and any designated privacy staff/officers are obligated under the Act to sign a Pledge of Confidentiality.

How can I access my health information?

You have a right to view or obtain a copy of any personal health information from your health care provider including your RMT. To access your health information you must fill out the PHIA patient access request form and present it to your RMT.

If you have any questions or concerns regarding the collection, storage, security or access to your personal health information contact the Manitoba Ombudsman Office.






Here are some frequently asked questions about the Massage Therapy Association of Manitoba:

What is MTAM?

The Massage Therapy Association of Manitoba (MTAM) is a professional association representing registered massage therapists (RMTs) in Manitoba, Canada. MTAM works to advance the massage therapy profession, provide support to RMTs, and promote public awareness of the benefits of massage therapy.

How do I become a member of MTAM?

To become a member of MTAM, you must be a qualified massage therapist in Manitoba. Membership applications can be completed online or through the association’s administrative office. The application process typically requires submitting the necessary documentation, meeting eligibility criteria, and paying the applicable membership fees.

What are the benefits of MTAM membership?

MTAM membership offers various benefits, including professional recognition, access to continuing education and professional development opportunities, networking and collaboration with peers, insurance coverage options, marketing, and referral opportunities, guidance on regulatory compliance, research resources, community engagement, and exclusive discounts on products and services.

How much does an MTAM membership cost?

Membership fees for MTAM can vary depending on the membership category and any additional services or benefits included. Contact our administrative office for detailed and up-to-date information about membership fees.

Does MTAM provide liability insurance?

Yes, MTAM offers liability insurance coverage options for its members. These insurance plans are designed to protect RMTs in the event of any unforeseen incidents or claims related to their massage therapy practice. MTAM members can access competitive rates for professional liability insurance through the association.

Does MTAM offer continuing education courses?

Yes, MTAM provides a range of continuing education courses and professional development opportunities for RMTs. These courses cover various topics such as massage techniques and modalities, client assessment, business skills, ethics, and more. MTAM members have access to workshops, seminars, webinars, and other educational resources to enhance their skills and knowledge.

How can I get involved with MTAM as a volunteer?

MTAM offers volunteer opportunities for members interested in getting involved and making a positive impact in the massage therapy community. These opportunities may include committee and Board positions, event support, mentorship programs, community outreach, research initiatives, and more. Contact our administrative office to learn about current volunteer opportunities.

For additional questions or more specific information about MTAM reach out to our administrative office.


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